Acton Training Centre - Information, Advice and Guidance

ATC is always looking at ways to improve its services and programmes. To help us, we would  appreciate you taking a few moments to fill in this questionnaire.
We do not ask you to give your name, and we will treat any information you give us in the strictest confidence.

To work through the survey, click the Next button on each page. At the end of the survey, please press the Submit button.
1. When you first came to ATC, did our staff deal with you
       
  Promptly      
  Politely      
2. Please tell us what you thought about the information you were given
             
  How clear was the information you were given?            
  How well was the information explained to you?            
We would like to ask you a few questions about your interview with the ATC adviser.
3. At your interview with the ATC adviser, were you asked to do assessment tests in
       
  Literacy (reading and writing)      
  ESOL (English for Speakers of Other Languages)      
  Numeracy (maths)      
  IT skills      
  The type of employment that you are looking for      
4. Did your ATC adviser discuss any of the following with you
       
  Your hopes or expectations for future employment      
  Any other support needs that you might have      
  Further training that could help you get a job      
5. Did your adviser offer to help you contact other support agencies, if needed - eg to help with housing, benefits, childcare, medical problems etc?
6. Please tell us about the adviser's recommendations to you. Were the adviser's recommendations
7. Again, tell us about the adviser's recommendations. Were the adviser's recommendations
8. Did you agree with the adviser what your next step should be?
 
9. Did you leave the meeting with an agreed action plan?
10. Does your action plan have clear targets - which you understand - related to
       
  Skills development      
  Job search activities      
  Numbers of interviews to be attended      
11. Thinking about the room where you had your interview with the adviser
       
  Did the adviser ensure that your conversation was confidential?      
  Was the room comfortable and welcoming?      
12. At your interview with the adviser, were you given or shown the following:
       
  Written information about Acton Training Centre      
  Written information about your course/programme      
  A copy of ATC's complaints procedure      
  A tour of the facilities      
  Clear information about where and/or how to contact your adviser      
13. ATC is committed to a policy of equal opportunity for all, regardless of age, race, gender, religious beliefs or sexual orientation.
How well did ATC ensure that you were treated fairly and equally?
 
 
 
 
 
 
14.
Equal Opportunities monitoring (this information is confidential)
15. How old are you?
16. Are you
17. Please indicate your ethnicity
Thank you for your help. Please click Submit to send the survey to us for analysis.